Balanced Scorecard
Quarter2 2023/2024, July to September 2023
EDI Strategic Pillar (Embedding EDI in our partnerships, programs, and people
% of clients from diverse backgrounds served in the organization
Baseline: 11% Target: 22%
| Q1 2023/24 | Q2 2023/24 | Q3 2023/24 | Q4 2023/24 | Rating | Trend |
|---|---|---|---|---|---|
| 11% | 10% |  |
% of staff from diverse backgrounds working in the organization (on hold)
Baseline: TBD Target: TBD
- Symbols:
- < less than
- ≤ less than or equal to
- > greater than
- ≥ greater than or equal to
target met last 2 quarters- target met 1 of last 2 quarters
target not met last 2 quarters
- Colour Rating System:
Target Achieved
On Track/Progress Demonstrated
Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
No Rating Available / Inactive During Current Quarter
PARTNERS Strategic Pillar (Leading through collaboration)
% of clients whose family are involved in the treatment/therapy/receiving services
Baseline: 25% Target: 80%
| Q1 2023/24 | Q2 2023/24 | Q3 2023/24 | Q4 2023/24 | Rating | Trend |
|---|---|---|---|---|---|
| 25% | 70% | |
% of active initiatives/programs that include community partners (e.g., MyDawn, LaCle, OST, LITS, etc.)
Baseline: 24% Target: 33%
| Q1 2023/24 | Q2 2023/24 | Q3 2023/24 | Q4 2023/24 | Rating | Trend |
|---|---|---|---|---|---|
| 24% | 27% | |
% of referrals received through coordinated access (e.g., One Stop Talk, “Right Time, Right Care”, other Ontario Health central region initiatives)
Baseline: 1% Target: 10%
| Q1 2023/24 | Q2 2023/24 | Q3 2023/24 | Q4 2023/24 | Rating | Trend |
|---|---|---|---|---|---|
| 0.2% | 0.4% | |
- Symbols:
- < less than
- ≤ less than or equal to
- > greater than
- ≥ greater than or equal to
- target met last 2 quarters
- target met 1 of last 2 quarters
- target not met last 2 quarters
- Colour Rating System:
- Target Achieved
- On Track/Progress Demonstrated
- Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
- No Rating Available / Inactive During Current Quarter
PROGRAMS Strategic Pillar (Delivering Intentional, Quality Services)
% of clients completing service within expected duration
Baseline: 75% Target: ≥ 75%
| Q1 2023/24 | Q2 2023/24 | Q3 2023/24 | Q4 2023/24 | Rating | Trend |
|---|---|---|---|---|---|
| 60% | 58% | |
% change/improvement of clients’ outcomes at end of program (initial vs. final outcomes)
(in progress)
Baseline: TBD Target: TBD
% of clients who used QAC and were referred to another program
Baseline: 25% Target: 30%
% of Lean quality improvement initiatives that met their targets/goals. (in development)
Baseline: TBA Target: TBA
- Symbols:
- < less than
- ≤ less than or equal to
- > greater than
- ≥ greater than or equal to
- target met last 2 quarters
- target met 1 of last 2 quarters
- target not met last 2 quarters
- Colour Rating System:
- Target Achieved
- On Track/Progress Demonstrated
- Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
- No Rating Available / Inactive During Current Quarter
PEOPLE Strategic Pillar (Fostering Resilience, Diversity, Wellbeing, and Retention)
% of clients/respondents of feedback questionnaires who identify positive experience of care
Baseline: 100% Target: 90%
% Successful integration and collaboration with existing on-boarding processes (proposed)
Baseline: TBA Target: TBA
Feedback in pulse check data collection is positive (pending positive indicators to be determined)
Baseline: TBA Target: TBA
Quarterly staff turnover rate is maintained below 3%
Baseline: 3% Target: <3%
- Symbols:
- < less than
- ≤ less than or equal to
- > greater than
- ≥ greater than or equal to
- target met last 2 quarters
- target met 1 of last 2 quarters
- target not met last 2 quarters
- Colour Rating System:
- Target Achieved
- On Track/Progress Demonstrated
- Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
- No Rating Available / Inactive During Current Quarter