Website Privacy Policy

New Path Youth and Family Services (“we” or “us”) is a health information custodian (HIC) under the Personal Health Information Protection Act, 2004 (PHIPA). We are accountable and liable for compliance with PHIPA and the protection of health records. For more information, please see our Privacy Policy: Privacy Policy (newpath.ca) and/or Privacy Notice: Privacy Policy (newpath.ca).

This Website Privacy Policy governs your access to and use of https://newpath.ca/, (the “Website”). This policy applies to personal information we collect on the Website and in email, text, forms or other electronic messages between you and the Website.

Please read the Website Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by the Website Privacy Policy. If you do not want to agree to the Website Privacy Policy, you must not access or use the Website.

We collect personal information if you use the website “Book Now” page to make an appointment. In addition, we collect personal information if you submit personal information through our complaints and accessibility feedback forms. For more information about what we collect, please review our privacy policy: Privacy Policy (newpath.ca).

We collect your information so that you can make an appointment through our online system and so that we can respond to complaints and/or accessibility feedback.

Information You Provide to Us.

We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when making an appointment via the Website. New Path uses the Caredove software platform for the purpose of online appointment booking. More information about Caredove’s Privacy & Security Program is available here.

Information We Collect Through Automatic Tracking Technology.

As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our Website, and any communications between your computer and our Website.  Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

The information we collect automatically is used to create aggregate statistical data regarding Website traffic patterns and Website user demographics. We use this data to improve our Website and for administration purpose. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

Use of Cookies and Pixels.

Similar to other websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address. You may refuse the use of cookies by adjusting the settings in your internet browser if your browser permits.

We reserve the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.​

Third Party Use of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, and enabling you to make appointments or submit complaints/accessibility feedback information.

Our collection, use and disclosure (sharing) of your personal health information is done in accordance with Ontario law.

As a general rule, we do not sell, rent, lease or trade personal information about our Website users collected either automatically or through your voluntary action. We may disclose information with your consent, or as otherwise permitted or required by law.

We use appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies. In communicating with us, you should be aware that e-mail is not a fully secure medium.

For children, there is no magic age when you become able to make your own decisions about your health information. If you are under the age of 16, there are some additional rules to know:

If you are under the age of 16, your parent(s) or guardian will also be allowed to make some decisions about your health record. But they won’t be able to make decisions about any records about treatment or counselling where we asked for your permission alone.

Since we use your personal information to communicate with you, it is important that the information be accurate and up-to-date. If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.

If you would like a copy of our Privacy Policy, please email us or ask us for a copy at one of our locations.

During your use of the Website, you may choose to voluntarily provide personal information such as your name and email address for the purposes of communications or for accessing certain features of the Website (i.e. appointment booking or providing feedback via forms). We may use such personal information to communicate with you. By using this Website, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Website Privacy Policy. If you do not agree with the collection, use, or disclosure of your personal information as described in this Website Privacy Policy, you should not use the Website.

The New Path Youth and Family Services Privacy Policy addresses how we deal with the privacy of personal health information we acquire about our clients. An overview of the New Path Youth and Family Services Privacy Policy is located HERE – Privacy Policy (newpath.ca). We regularly review our privacy practices for our various activities, and update our policy.

New Path Youth and Family Services urges all parents and legal guardians to supervise their children’s exploration of the Internet and any online services, and to teach their children about protecting their personal information online.

We may change our Privacy Policy and Website Privacy Policy from time to time without notice. Please check our Website for the most up-to-date version of these policies.

If you have any questions or concerns regarding our Privacy Policy, please contact us as follows:

Privacy Officer at: Privacy Officer New Path Youth & Family Services 165 Ferris Lane Barrie, Ontario L4M 2Y1 Tel: 705-733-2654 ext. 2522 Fax: (705) 735-6826 E-Mail: privacy@newpath.ca