Balanced Scorecard

Quarter2 2023/2024, July to September 2023

EDI Strategic Pillar (Embedding EDI in our partnerships, programs, and people

% of clients from diverse backgrounds served in the organization

Baseline: 11%   Target: 22%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
11% 10% Arrow pointing right

% of staff from diverse backgrounds working in the organization (on hold)

Baseline: TBD   Target: TBD

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
OH OH
  • Symbols:
  • < less than
  • ≤ less than or equal to
  • > greater than
  • ≥ greater than or equal to
  • Arrow pointing up target met last 2 quarters
  • Arrow pointing right target met 1 of last 2 quarters
  • Arrow pointing down target not met last 2 quarters
  • Colour Rating System:
  • green box icon Target Achieved
  • yellow box icon On Track/Progress Demonstrated
  • red box icon Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
  • white box icon No Rating Available / Inactive During Current Quarter

PARTNERS Strategic Pillar (Leading through collaboration)

% of clients whose family are involved in the treatment/therapy/receiving services

Baseline: 25%   Target: 80%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
25% 70% Arrow pointing up

% of active initiatives/programs that include community partners (e.g., MyDawn, LaCle, OST, LITS, etc.)

Baseline: 24%   Target: 33%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
24% 27% Arrow pointing up

% of referrals received through coordinated access (e.g., One Stop Talk, “Right Time, Right Care”, other Ontario Health central region initiatives)

Baseline: 1%   Target: 10%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
0.2% 0.4% Arrow pointing right
  • Symbols:
  • < less than
  • ≤ less than or equal to
  • > greater than
  • ≥ greater than or equal to
  • Arrow pointing up target met last 2 quarters
  • Arrow pointing right target met 1 of last 2 quarters
  • Arrow pointing down target not met last 2 quarters
  • Colour Rating System:
  • green box icon Target Achieved
  • yellow box icon On Track/Progress Demonstrated
  • red box icon Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
  • white box icon No Rating Available / Inactive During Current Quarter

PROGRAMS Strategic Pillar (Delivering Intentional, Quality Services)

% of clients completing service within expected duration

Baseline: 75%   Target: ≥ 75%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
60% 58% Arrow pointing right

% change/improvement of clients’ outcomes at end of program (initial vs. final outcomes)
(in progress)

Baseline: TBD   Target: TBD

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend

% of clients who used QAC and were referred to another program

Baseline: 25%   Target: 30%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
25% 30%

% of Lean quality improvement initiatives that met their targets/goals. (in development)

Baseline: TBA  Target: TBA

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
  • Symbols:
  • < less than
  • ≤ less than or equal to
  • > greater than
  • ≥ greater than or equal to
  • Arrow pointing up target met last 2 quarters
  • Arrow pointing right target met 1 of last 2 quarters
  • Arrow pointing down target not met last 2 quarters
  • Colour Rating System:
  • green box icon Target Achieved
  • yellow box icon On Track/Progress Demonstrated
  • red box icon Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
  • white box icon No Rating Available / Inactive During Current Quarter

PEOPLE Strategic Pillar (Fostering Resilience, Diversity, Wellbeing, and Retention)

% of clients/respondents of feedback questionnaires who identify positive experience of care

Baseline: 100%   Target: 90%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
94% 86%

% Successful integration and collaboration with existing on-boarding processes (proposed)

Baseline: TBA   Target: TBA

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend

Feedback in pulse check data collection is positive (pending positive indicators to be determined)

Baseline: TBA   Target: TBA

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend

Quarterly staff turnover rate is maintained below 3%

Baseline: 3%   Target: <3%

Q1 2023/24 Q2 2023/24 Q3 2023/24 Q4 2023/24 Rating Trend
3.4% 2.3%
  • Symbols:
  • < less than
  • ≤ less than or equal to
  • > greater than
  • ≥ greater than or equal to
  • Arrow pointing up target met last 2 quarters
  • Arrow pointing right target met 1 of last 2 quarters
  • Arrow pointing down target not met last 2 quarters
  • Colour Rating System:
  • green box icon Target Achieved
  • yellow box icon On Track/Progress Demonstrated
  • red box icon Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target
  • white box icon No Rating Available / Inactive During Current Quarter
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