{"id":608,"date":"2023-12-19T13:38:04","date_gmt":"2023-12-19T18:38:04","guid":{"rendered":"https:\/\/newpath.ca\/?page_id=608"},"modified":"2024-10-15T15:07:26","modified_gmt":"2024-10-15T19:07:26","slug":"compliments-and-complaints","status":"publish","type":"page","link":"https:\/\/newpath.ca\/fr\/compliments-and-complaints\/","title":{"rendered":"Compliments et plaintes"},"content":{"rendered":"

[vc_row el_class=\u00a0\u00bbwidth-container pt-5 pt-lg-6″][vc_column offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text css=\u00a0\u00bb.vc_custom_1715611270255{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Compliments et plaintes<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb el_class=\u00a0\u00bbpy-5 pb-lg-6 width-container\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text]\u00c0 New Path, nous faisons de notre mieux pour offrir des services de qualit\u00e9 \u00e0 nos enfants, \u00e0 nos jeunes, \u00e0 leurs familles et aux personnes qui prennent soin d\u2019eux, dans un environnement fond\u00e9 sur la responsabilit\u00e9, la transparence et la confiance.[\/vc_column_text][vc_column_text]Nous tenons \u00e0 conna\u00eetre vos impressions sur ce que nous faisons bien et sur les domaines o\u00f9 nous pouvons nous am\u00e9liorer, pour garantir la meilleure prestation de services possible.[\/vc_column_text][vc_column_text]Si vous avez des compliments \u00e0 formuler concernant les services que vous avez re\u00e7us, n\u2019h\u00e9sitez pas \u00e0 les partager avec le membre du personnel concern\u00e9, son superviseur ou son directeur, ou encore avec notre pr\u00e9sident du conseil d\u2019administration. Vous pouvez \u00e9galement envoyer un courriel \u00e0 notre \u00e9quipe de communication \u00e0 : communication@newpath.ca<\/a>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbpt-4″]<\/p>\n

R\u00e8glement des plaintes<\/h2>\n

[\/vc_column_text][vc_column_text]Nous faisons de notre mieux pour offrir des services de qualit\u00e9, mais si un probl\u00e8me survient, nous voulons le r\u00e9soudre avec vous. Vous pouvez faire appel au processus de r\u00e8glement des plaintes n\u2019importe quand pendant que vous recevez des services de New Path.[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Si vous avez une plainte, notre processus de signalement interne est l\u00e0 pour vous permettre d\u2019exprimer votre pr\u00e9occupation et d\u2019obtenir une r\u00e9solution rapide.<\/p>\n

    \n
  1. Si possible, commencez par faire part de votre pr\u00e9occupation directement \u00e0 votre conseiller ou conseill\u00e8re.<\/li>\n
  2. Si vous n\u2019\u00eates pas satisfait(e) du r\u00e9sultat, communiquez avec le superviseur du conseiller ou de la conseill\u00e8re.<\/li>\n
  3. Si vous le voulez, vous pouvez faire part de votre pr\u00e9occupation \u00e0 notre directrice des service<\/a>s<\/u>. Apr\u00e8s la discussion, vous recevrez une lettre d\u00e9crivant les r\u00e9sultats de votre conversation.<\/li>\n
  4. Si le probl\u00e8me n\u2019est toujours pas r\u00e9solu, vous pouvez communiquer avec le PDG et le pr\u00e9sident du conseil d\u2019administration.<\/li>\n
  5. Si \u00e0 cette \u00e9tape, il n\u2019y a toujours pas de solution, vous pouvez communiquer avec le minist\u00e8re de la Sant\u00e9 (votre conseiller ou conseill\u00e8re vous donnera le nom de la personne-ressource et son num\u00e9ro).<\/li>\n
  6. Si votre pr\u00e9occupation demeure non r\u00e9solue, l\u2019Ombudsman de l\u2019Ontario peut vous aider. Vous pouvez le joindre au 1\u00a0800\u00a0263-1830<\/a>.<\/li>\n
  7. Si la plainte a trait \u00e0 la collecte, \u00e0 l\u2019utilisation ou \u00e0 la divulgation de vos renseignements personnels sur la sant\u00e9 que New Path a en dossier, vous avez le droit de communiquer avec l\u2019agent de protection de la vie priv\u00e9e de New Path \u00e0 privacy@newpath.ca<\/a> ou au 705\u00a0733-2654<\/a>, poste 522. Vous pouvez aussi communiquer avec le commissaire \u00e0 l\u2019information et \u00e0 la protection de la vie priv\u00e9e de l\u2019Ontario au 1\u00a0800\u00a0387-0073<\/a>, tel qu\u2019il est indiqu\u00e9 dans l\u2019\u00c9nonc\u00e9 des pratiques relatives aux renseignements que vous avez re\u00e7u lors de votre accueil \u00e0 New Path. Vous pouvez aussi vous renseigner aupr\u00e8s de votre intervenant ou intervenante \u00e0 ce sujet.<\/li>\n<\/ol>\n

    [\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1729019242340{margin-bottom: 0px !important;}\u00a0\u00bb]Si vous avez besoin d\u2019aide pour communiquer avec une personne sp\u00e9cifique, appelez-nous au 705-725-7656<\/a> ou envoyez-nous un courriel \u00e0 info@newpath.ca<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row el_class=\u00a0\u00bbwidth-container pt-5 pt-lg-6″][vc_column offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text css=\u00a0\u00bb.vc_custom_1715611270255{margin-bottom: 0px !important;}\u00a0\u00bb] Compliments et plaintes [\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb el_class=\u00a0\u00bbpy-5 pb-lg-6 width-container\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text]\u00c0 New Path, nous faisons de notre mieux pour offrir des services…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-608","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/pages\/608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/comments?post=608"}],"version-history":[{"count":4,"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/pages\/608\/revisions"}],"predecessor-version":[{"id":3311,"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/pages\/608\/revisions\/3311"}],"wp:attachment":[{"href":"https:\/\/newpath.ca\/fr\/wp-json\/wp\/v2\/media?parent=608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}