{"id":2335,"date":"2024-02-14T13:23:59","date_gmt":"2024-02-14T18:23:59","guid":{"rendered":"https:\/\/newpath.ca\/?page_id=2335"},"modified":"2024-02-20T09:54:44","modified_gmt":"2024-02-20T14:54:44","slug":"balanced-scorecard","status":"publish","type":"page","link":"https:\/\/newpath.ca\/fr\/balanced-scorecard\/","title":{"rendered":"Balanced Scorecard"},"content":{"rendered":"

[vc_row el_class=\u00a0\u00bbwidth-container pt-5 pt-lg-6″][vc_column offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″ el_class=\u00a0\u00bbtext-center\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1707934879601{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Balanced Scorecard<\/h1>\n

[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1707934890418{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Quarter2 2023\/2024, July to September 2023<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column el_class=\u00a0\u00bbpy-5 py-lg-6 width-container\u00a0\u00bb][vc_row_inner][vc_column_inner el_class=\u00a0\u00bbtext-center\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text]<\/p>\n

EDI Strategic Pillar (Embedding EDI in our partnerships, programs, and people<\/h3>\n

[\/vc_column_text][vc_column_text]% of clients from diverse backgrounds served in the organization<\/strong>[\/vc_column_text][vc_column_text]Baseline: 11%\u00a0\u00a0 Target: 22%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-green\u00a0\u00bb]<\/p>\n\n\n\n\n\n
Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
11%<\/td>\n10%<\/td>\n<\/td>\n<\/td>\n<\/td>\n\"Arrow<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][vc_column_text]% of staff from diverse backgrounds working in the organization (on hold)<\/strong>[\/vc_column_text][vc_column_text]Baseline: TBD \u00a0 Target: TBD<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-green\u00a0\u00bb]<\/p>\n\n\n\n\n\n
Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
OH<\/td>\nOH<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=\u00a0\u00bblegend-symbols\u00a0\u00bb]<\/p>\n

    \n
  • Symbols:<\/strong><\/li>\n
  • < less than<\/li>\n
  • \u2264 less than or equal to<\/li>\n
  • > greater than<\/li>\n
  • \u2265 greater than or equal to<\/li>\n
  • \"Arrow target met last 2 quarters<\/li>\n
  • \"Arrow target met 1 of last 2 quarters<\/li>\n
  • \"Arrow target not met last 2 quarters<\/li>\n<\/ul>\n

    [\/vc_column_text][vc_column_text el_class=\u00a0\u00bblegend-colors\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1707939834410{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

      \n
    • Colour Rating System:<\/strong><\/li>\n
    • \"green Target Achieved<\/li>\n
    • \"yellow On Track\/Progress Demonstrated<\/li>\n
    • \"red Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target<\/li>\n
    • \"white No Rating Available \/ Inactive During Current Quarter<\/li>\n<\/ul>\n

      [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1707939091862{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_column el_class=\u00a0\u00bbpy-5 py-lg-6 width-container\u00a0\u00bb][vc_row_inner][vc_column_inner el_class=\u00a0\u00bbtext-center\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text]<\/p>\n

      PARTNERS Strategic Pillar (Leading through collaboration)<\/h3>\n

      [\/vc_column_text][vc_column_text]% of clients whose family are involved in the treatment\/therapy\/receiving services<\/strong>[\/vc_column_text][vc_column_text]Baseline: 25%\u00a0\u00a0 Target: 80%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
      Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
      25%<\/td>\n70%<\/td>\n<\/td>\n<\/td>\n<\/td>\n\"Arrow<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      [\/vc_column_text][vc_column_text]% of active initiatives\/programs that include community partners (e.g., MyDawn, LaCle, OST, LITS, etc.)<\/strong>[\/vc_column_text][vc_column_text]Baseline: 24% \u00a0 Target: 33%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
      Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
      24%<\/td>\n27%<\/td>\n<\/td>\n<\/td>\n<\/td>\n\"Arrow<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      [\/vc_column_text][vc_column_text]% of referrals received through coordinated access (e.g., One Stop Talk, \u201cRight Time, Right Care\u201d, other Ontario Health central region initiatives)<\/strong>[\/vc_column_text][vc_column_text]Baseline: 1% \u00a0 Target: 10%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
      Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
      0.2%<\/td>\n0.4%<\/td>\n<\/td>\n<\/td>\n<\/td>\n\"Arrow<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=\u00a0\u00bblegend-symbols\u00a0\u00bb]<\/p>\n

        \n
      • Symbols:<\/strong><\/li>\n
      • < less than<\/li>\n
      • \u2264 less than or equal to<\/li>\n
      • > greater than<\/li>\n
      • \u2265 greater than or equal to<\/li>\n
      • \"Arrow target met last 2 quarters<\/li>\n
      • \"Arrow target met 1 of last 2 quarters<\/li>\n
      • \"Arrow target not met last 2 quarters<\/li>\n<\/ul>\n

        [\/vc_column_text][vc_column_text el_class=\u00a0\u00bblegend-colors\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1707939834410{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

          \n
        • Colour Rating System:<\/strong><\/li>\n
        • \"green Target Achieved<\/li>\n
        • \"yellow On Track\/Progress Demonstrated<\/li>\n
        • \"red Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target<\/li>\n
        • \"white No Rating Available \/ Inactive During Current Quarter<\/li>\n<\/ul>\n

          [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column el_class=\u00a0\u00bbpy-5 py-lg-6 width-container\u00a0\u00bb][vc_row_inner][vc_column_inner el_class=\u00a0\u00bbtext-center\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text]<\/p>\n

          PROGRAMS Strategic Pillar (Delivering Intentional, Quality Services)<\/h3>\n

          [\/vc_column_text][vc_column_text]% of clients completing service within expected duration<\/strong>[\/vc_column_text][vc_column_text]Baseline: 75%\u00a0\u00a0 Target: \u2265 75%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-green\u00a0\u00bb]<\/p>\n\n\n\n\n\n
          Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
          60%<\/td>\n58%<\/td>\n<\/td>\n<\/td>\n<\/td>\n\"Arrow<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          [\/vc_column_text][vc_column_text]% change\/improvement of clients\u2019 outcomes at end of program (initial vs. final outcomes)<\/strong>
          \n(in progress)<\/strong>[\/vc_column_text][vc_column_text]Baseline: TBD \u00a0 Target: TBD<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-green\u00a0\u00bb]<\/p>\n\n\n\n\n\n
          Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
          <\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          [\/vc_column_text][vc_column_text]% of clients who used QAC and were referred to another program<\/strong>[\/vc_column_text][vc_column_text]Baseline: 25% \u00a0 Target: 30%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-green\u00a0\u00bb]<\/p>\n\n\n\n\n\n
          Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
          25%<\/td>\n30%<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          [\/vc_column_text][vc_column_text]% of Lean quality improvement initiatives that met their targets\/goals. (in development)<\/strong>[\/vc_column_text][vc_column_text]Baseline: TBA\u00a0 Target: TBA<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-green\u00a0\u00bb]<\/p>\n\n\n\n\n\n
          Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
          <\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=\u00a0\u00bblegend-symbols\u00a0\u00bb]<\/p>\n

            \n
          • Symbols:<\/strong><\/li>\n
          • < less than<\/li>\n
          • \u2264 less than or equal to<\/li>\n
          • > greater than<\/li>\n
          • \u2265 greater than or equal to<\/li>\n
          • \"Arrow target met last 2 quarters<\/li>\n
          • \"Arrow target met 1 of last 2 quarters<\/li>\n
          • \"Arrow target not met last 2 quarters<\/li>\n<\/ul>\n

            [\/vc_column_text][vc_column_text el_class=\u00a0\u00bblegend-colors\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1707939834410{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

              \n
            • Colour Rating System:<\/strong><\/li>\n
            • \"green Target Achieved<\/li>\n
            • \"yellow On Track\/Progress Demonstrated<\/li>\n
            • \"red Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target<\/li>\n
            • \"white No Rating Available \/ Inactive During Current Quarter<\/li>\n<\/ul>\n

              [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1707939091862{background-color: #f3f3f3 !important;}\u00a0\u00bb][vc_column el_class=\u00a0\u00bbpy-5 py-lg-6 width-container\u00a0\u00bb][vc_row_inner][vc_column_inner el_class=\u00a0\u00bbtext-center\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text]<\/p>\n

              PEOPLE Strategic Pillar (Fostering Resilience, Diversity, Wellbeing, and Retention)<\/h3>\n

              [\/vc_column_text][vc_column_text]% of clients\/respondents of feedback questionnaires who identify positive experience of care<\/strong>[\/vc_column_text][vc_column_text]Baseline: 100%\u00a0\u00a0 Target: 90%<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
              Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
              94%<\/td>\n86%<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              [\/vc_column_text][vc_column_text]% Successful integration and collaboration with existing on-boarding processes (proposed)<\/strong>[\/vc_column_text][vc_column_text]Baseline: TBA \u00a0 Target: TBA<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
              Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
              <\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              [\/vc_column_text][vc_column_text]Feedback in pulse check data collection is positive (pending positive indicators to be determined)<\/strong>[\/vc_column_text][vc_column_text]Baseline: TBA \u00a0 Target: TBA<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
              Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
              <\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              [\/vc_column_text][vc_column_text]Quarterly staff turnover rate is maintained below 3%<\/strong>[\/vc_column_text][vc_column_text]Baseline: 3% \u00a0 Target: <3%
              \n<\/strong>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtable-rating table-blue\u00a0\u00bb]<\/p>\n\n\n\n\n\n
              Q1 2023\/24<\/th>\nQ2 2023\/24<\/th>\nQ3 2023\/24<\/th>\nQ4 2023\/24<\/th>\nRating<\/th>\nTrend<\/th>\n<\/tr>\n<\/thead>\n
              3.4%<\/td>\n2.3%<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=\u00a0\u00bblegend-symbols\u00a0\u00bb]<\/p>\n

                \n
              • Symbols:<\/strong><\/li>\n
              • < less than<\/li>\n
              • \u2264 less than or equal to<\/li>\n
              • > greater than<\/li>\n
              • \u2265 greater than or equal to<\/li>\n
              • \"Arrow target met last 2 quarters<\/li>\n
              • \"Arrow target met 1 of last 2 quarters<\/li>\n
              • \"Arrow target not met last 2 quarters<\/li>\n<\/ul>\n

                [\/vc_column_text][vc_column_text el_class=\u00a0\u00bblegend-colors\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1707939834410{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

                  \n
                • Colour Rating System:<\/strong><\/li>\n
                • \"green Target Achieved<\/li>\n
                • \"yellow On Track\/Progress Demonstrated<\/li>\n
                • \"red Result Beyond Baseline 3 Consecutive Quarters; Re-assess Target<\/li>\n
                • \"white No Rating Available \/ Inactive During Current Quarter<\/li>\n<\/ul>\n

                  [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                  [vc_row el_class=\u00a0\u00bbwidth-container pt-5 pt-lg-6″][vc_column offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″ el_class=\u00a0\u00bbtext-center\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1707934879601{margin-bottom: 0px !important;}\u00a0\u00bb] Balanced Scorecard [\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1707934890418{margin-bottom: 0px !important;}\u00a0\u00bb] Quarter2 2023\/2024, July to September 2023 [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column el_class=\u00a0\u00bbpy-5 py-lg-6 width-container\u00a0\u00bb][vc_row_inner][vc_column_inner el_class=\u00a0\u00bbtext-center\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-offset-2 vc_col-md-8″][vc_column_text] EDI Strategic Pillar (Embedding EDI in…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2335","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t